General

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• Payment Types: Cash - Check - Credit Card

• Fees may be assessed for late or nonpayment of services as well as for returned checks.

• Reservations:

• Made by the day for each day your pet is present

• Every attempt should be made to use the online, client portal to submit reservation requests. Email and text requests are acceptable.

• The online reservation tool will be blocked when the kennels are 90% full, please call for availability.

• ​No phone reservations please.

• Last minute requests will be handled on a case-by-case and space-available basis.

• Cancellation Fees for short or no notice cancellations

• Required Vaccinations for Dogs:  Rabies, Parvo/Distemper, Bordetella

• Required Vaccinations for Cats: Rabies, Feline viral rhinotracheitis, calicivirus, and Panleukopenia (FVRCP)

Boarding

 

• Only healthy, stable pets will be permitted to board with us. We reserve the right to refuse care to any pet that presents a medical condition or behavior that is considered to be too risky.

• We can not care for extra large breed dogs.  Dogs over 90lbs will be considered on a case-by-case basis.

• Owners must have an active account with My Pet Butler to make boarding reservations

• Absolutely NO FEMALE pets in heat.

• Copy of vaccinations required for first stay

• Boarding fees are charged by the day and are paid at check out.

• Doggy Play Day offered on a space-available basis.

• 24 hour cancellation notice required.

• 48 hour notification for holiday periods.

• Owners will provide sufficient food for each pet.

• Dogs from the same family that cannot be fed together will have to be kenneled separately

• All pets must be up-to-date on required vaccinations to include bordatella (kennel cough) for dogs.

• Check in/out will take place during office hours